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My Resume - Sr. QA Strategist, Test Architect

William Fulbright Current Resume  page at

as of 3-2-2013:
Bill Fulbright
Testing Architecture , Strategy and Solutions, BPM, Automation, Performance, Financial Services, Test Management
Bill is presently Project, Strategy and Testing Thought Leader at Capgemini with over 17 years of formal testing experience. His experience includes creating Test Management Framework Implementations, QA Assessments, Testing Strategies and Solutions for Financial Services platforms in US, UK, Netherlands, Canada, Latin Americas. He is the leading Pega PRPC Automated Testing Solution Architect referred by Pega, Inc. He has sourced, hired, managed and lead Remote, Offshore and Onsite teams in BPM, Functional, Automation, System Integration, E2E, Performance and UAT testing at all levels.
Leading Edge Pursuits at Capgemini
Bill also uses virtual environments and cloud implementations such as Amazon Cloud / Web Services, VMWare, Fusion (Mac), Virtual Box, in both Windows and Linux, etc.
  • Developed and presented products in Pega PRPC to demonstrate his unique approach to testing solutions using the Pega AUT native testing tools in the Amazon Cloud in Partnership with Capgemini and Pega, Inc., as well as privately.
  • He has been actively working in both the Insurance Domains, as well as Banking/Credit Cards since his inception with Capgemini in February, 2008. He was the Test Manager the year previously on a Kanbay Pega PRPC Policy Administration Project for AIG.
  • Created and Launched complex Application environments in VM for testing using Apache, Tomcat, Java SDK, PHP, Oracle, MySQL, MSSQL, Pega PRPC, Bonita BPM (open source), Red Hat, Ubuntu, Windows 7, WAMP, XAMPP, etc.
  • Now designing and creating strategies for BPM implementation and testing in these environments
  • Board of Advisors for Williams & Garcia, LLC, Technology Consulting firm providing new vision for Big Data, MDM, Virtual Environments, Automation
Testing And Methodology Highlights – Capgemini
Fireman’s Fund Insurance Company, Novato, CA 2013
BPM Test Manager, Project Strategy / Implementation Thought Leadership
Insurance Company of British Columbia (ICBC), Vancouver, BC, Canada   2012
Performance Testing Assessment and Strategy
- Provided System Analysis, Risk Analysis, Business Process Review and consulting leadership.
- Delivered Test Strategy, Test Plan, Project Plan, Effort Estimation.
- Created the Performance Test Design Document, User Characteristics Model, Interviewed and presented several models to the Functional Stewards (Operational BA’s), Collaborated on the Time Response Model, and the UCML.
- Delivered on time and budget.
Vancity Credit Union, Vancouver, BC Canada   2011 – 2012Temenos – T24 Core Banking System Implementation
Test Manager
- Provided Test Strategy, Test Plans and Product Verification Testing Approach for implementation of Temenos T-24 Core Banking System
- Product Definition and Mapping to Temenos T-24 functionality
- Project Plan and Execution for Temenos T24 Core Banking.
- Testing Thought Leadership and Business Process Consulting
- Created Product Definition Library for all Products.
Credit Card Systems Implementations
Canadian Banks: 
-  Bank of Montreal (BMO) – Toronto, ON 2010-2011
-  Test Manager: Migration and Implementation of newly purchased Card Portfolio
-  President’s Choice Financial (Loblaw’s), Toronto, ON 2009-2010
-  Test Manager: Implementation of New Credit Card Program with TSYS
US Credit Card Processing Firm:
- Global Payments, Atlanta, GA  2010
- Manager: QA Staff Transition Program
 Business Process Management and Rules Testing (Pega PRPC)
AIG Agency Auto, Alpharetta GA 2007 to 2008
Test Manager
-  Provided Test Management, Vision, approach and delivery for a Policy Administration Platform built in Pega PRPC.
- BPM Automated Testing w/XML, SOAP, DCO, Capgemini engineered automated testing tools, SOAP UI,
- Coordinated QTP automation, LoadRunner Performance, QC, SVN, Functional, SIT, E2E, UAT,
- coordinated Offshore Testing Teams up to 70+
CNA Insurance, Chicago, IL  2009
BI/ETL Data Migration
Test Manager
- Test Strategy, Test Plan
- Onsite/Offshore Testing Teams Test Execution coordination
The Home Depot  8/2005 to 2/2007Senior Testing Manager
  • Tested new SOA Credit Card Platform migrated from legacy AS400 with CITI-Partner and FDR.
  • Tested new Acquirer system for MC/VISA/AMEX/Discover for new entity Acquisitions (Plug and Play)
  • Iterative Testing Methodology, XML, Websphere, SQL, Unix, DB2, AS400
  • ·Data Migration, Process Migration/transformation, System Performance testing
  • Offshore team management
Bank of America, Card Service Center, Phoenix, AZ 4/2004 to 8/2005
Senior Testing / Delivery Manager
  • New product testing and release, conversions:
    • ICA – Instant Credit Application for Daimler/Chrysler Cards Portfolio
    • Performance based testing of end to end credit application
    • New Walk-In Application Launch
    • 5 New Credit Card / Re-Branding Releases
    • CRM Implementation for New Acounts
    • 2 portfolio conversions from FDR to TSYS and from TSYS to TSYS.
    • Iterative and Waterfall Methodology, DB2, Standard Software Process (DOD) Implementation
Chase Bank   4/2003 – 11/2003
SIT, i3 Card Convergence

Senior Testing Manager
  • Created Platform Transformation IST Strategy – E2E, Critical Path
    • Introduced Cross System testing
  • Hired team of 8 onsite for i3 migration – FDR to TSYS
  • Coordinated testing (PMO) 8 lines of business
  • Coordinated with UAT Manager, Sr. VP of Cards
  • Iterative Methodology, MQ, SQL, XML, NDM, SOA
CITIGROUP – LATAM   1/2000 to 4/2003
ECS + Plus Latin American Card Convergence

Regional Integration and UAT Manager
  • Migrated Legacy Card Platform over 3.5 years to Vision Plus Enhanced Platform
  • Migrated from acquisition vendors to in-house acquisition program.
  • Role was Regional System/UAT Mgr for 8 countries businesses.
  • Created and Managed Testing Strategy for 9 Businesses (countries)
  • Built and Managed Test Director Strategy and Implementation in all countries
  • CRM, IVR testing, telephony and performance
  • Managed global teams – US, Singapore, Latin America test teams in 8 countries
  • Waterfall Methodology, MQ, SQL, NDM, JCL, DB2, AS400
  • Fluent in Spanish
Homefair Mortgage  1995 to 1999
Senior Vice President of Operations
  • Created, Implemented and managed Operational Work flows for Automated CRM system
  • Created and Implemented IVR based CRM Call Center (1997)
  • Created Home Repurchase, Rehab and Marketing Program captured by Call Center
Fulbright Consulting – Management Consulting Practice 1985 to 1995
Co-Founder, Partner
  • Management and Technical consulting Fortune 500 and regional companies
  • Organizational Development and Re-Structuring, Operations, Custom Training.
  • Business Process Management processes implemented
  • Executive Summaries for Venture Capital Investments, Real Estate Development, Infomercials, Corporate Expansions, Product Launches, Joint Ventures and Capitalization.
Alexander and Alexander    1980-1982
National Account Executive
- National Marketing of Life Guardian Group Life, Health and Dental Program for Fleming Foods Corporation.
  • Created benefit structure design, premium rate structure development and brochure design, sold and implemented the plan nationwide. Interfaced with Traveler’s, Fire and Safety Department of Fleming Foods Corp.
Fulbright Insurance Agency 1974 to 1980
General Partner, Agent
  • Marketing and Sales of Agency and Insurance Products. Planned and directed management of agency staff of 12.
  • Boosted Agency volume by 2 times for Life, Group, Group Disability and Pensions, required that claims be paid from our office for Disability and Health Claims (3rd party Administrator before there was such a thing).
  • Commercial P&C and Personal Lines P&C; responsible for acquiring 2 new underwriting books with St. Paul and Fireman’s Fund
  • Pega Systems – SmartBPM and DCO Training module – Master Black Belt Certification
  • PMP – PMBOK 4 certification pending
  • IBM – Websphere, SOA
  • HP Test Director, QTP, WinRunner and LoadRunner training (as Mercury)
  • MQ Architecture – CITI, IBM
  • TSYS – T2 Credit Card Platform
  • Vision Plus (from Paysys and CITI)
  • Simphony IVR systems – IVR development modules (Brooktrout / Dialogic)
  • Pega Systems – Master Black Belt (Business Process, Requirements Capture (DCO), Work Flows)
  • HP – Quality Center, QTP, Winrunner, LoadRunner, Performance Center
  • IBM, CITI – MQ Systems and Architecture
  • TSYS – TSYS Card Systems
  • Vision Plus – PaySys / CITI
  • Neuro-Linguistic Programming
    • Train the Trainer – Connie Andreas, Boulder CO
    • Master Level Practitioner, NLP – Johnathan Rice, PhD. (3,000 hrs)
    • Programmer Practitioner, NLP – John Grinder, Richard Bandler (3,000 hrs)
    • Board Certified Clinical Hypotherapist
    • Life Insurance, Property & Casualty Licenses in several states
    • NASD Licensed during insurance agencies
North Texas State University – Music Theory and Composition, 1974

WILLIAM A. FULBRIGHT QA Practice – Manager
Test Strategy Thought Leadership
Financial Services, Credit Cards / Core Banking, Insurance

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